Frequently Asked Questions

What do I need to do before you arrive?
Do not clean or straighten up your home before we arrive. We need to see and understand how you currently live and where the breakdown of organization is.

What will I need to buy?
Do not buy anything! Many people like to purchase storage containers, hangers, etc. before we arrive. Most likely, we will ask you to purchase trash bags and have some paper towels available. Once we sort and purge, we will then make recommendations for storage. If you need to purchase additional supplies, we will let you know during our free consultation.

Will I have to stay with you while you work?
While we are making the initial assessment you should be there. After we have your approval, it’s up to you. We will do the rest of the work with or without you.

Do you work alone?
It depends on the project. Most of the time Diana works with one or more assistants – it makes the project go that much faster. On occasion, additional organizers and assistants will be brought in for larger jobs when support is needed. Home office projects require a large amount of paper review which is provided by Diana alone.

How long will it take to get organized?
The length of the project will depend upon how much of a commitment you make to letting go. However long it takes, it will be much quicker than you could ever imagine, and certainly quicker than if you try to do it yourself!

How do you know what to keep and what to discard?
We work with you to sort through the clutter and, although we make suggestions, ultimately you make the final decisions.

Will you make me throw away my stuff?
We will never make you throw things away. You will make the decisions as to what to keep and what you are ready to discard.

What will you do with all the items I can’t keep?
We understand how difficult it is to say good-bye to your belongings, however donating to charities is an excellent solution. We have resources for used cell phones, eyeglasses, clothes, books, stuffed animals, cars, etc. and we work with you to find the donation site that fits your needs.

What will you do with what I decide to keep?
Once we know what you are keeping we will assess your current storage and reorganize the available space to accommodate your new requirements.

How do I stay organized?
We will set up a personalized plan with techniques and suggestions that you can follow on your own.

Can you help me maintain the system?
We can come back on a regular weekly, monthly or bi-monthly basis to help you stay with it.

How do I know you will keep my organizing project confidential?
As a member of the National Association of Productivity and Organizing Professionals, we have made a commitment to follow the principles set forth in the code of ethics, most importantly to keep all client information confidential and not use it to benefit myself or my company or reveal this information to others.

Do you have insurance?
Grand Solutions LLC has full business insurance coverage. Documentation is available upon request.